Terms and Conditions

1. Agreement

By accessing or viewing a V21 Artspace 3D Virtual Exhibition Tour or 3D Artspace, the user accepts these Terms of Use. Any conflicting terms issued by the user are not recognised.

2. User Responsibilities

The user is responsible for their own device, connection and conduct while accessing V21 Artspace content. The user must:

• comply with all applicable laws
• not upload, distribute or submit infringing, harmful or unlawful material
• not disrupt or interfere with V21 Artspace systems or services

We reserve the right to restrict access or remove content where necessary.

3. Prohibited Use

The user must not transmit or display content that is:

• copyrighted without permission
• defamatory, harassing or abusive
• hateful, discriminatory or harmful to children
• pornographic or promoting violence

4. Content Monitoring

We may review, edit, block or remove content that may violate these terms or applicable law. We are not obliged to publish any user-submitted material.

5. Copyright and Intellectual Property

All V21 Artspace websites, virtual exhibition spaces, 3D environments and related assets are protected by copyright.

• Users may not reproduce, download, scrape, archive or print any part of a V21 Artspace environment without explicit written consent.
• By submitting any content for inclusion (e.g. wall texts, media, metadata), the user confirms they have the right to do so and that V21 Artspace will not face claims from third parties.

6. Indemnification

The user indemnifies V21 Artspace against any claims arising from:

• copyright infringement
• data misuse
• breach of these terms
• damage caused by user-submitted content

This includes covering legal costs.

7. Privacy

We comply with all UK data protection regulations. Operational logs (including IP addresses, browser type and usage data) may be stored to ensure system integrity and security. Sensitive or private content is only processed where necessary. See our Privacy Policy for full details.

8. Service Availability

We aim for continuous availability but cannot guarantee uninterrupted service. We are not liable for outages caused by:

• maintenance
• network issues
• server failure
• exceptional loads
• force majeure events
• cyberattacks beyond reasonable protection

Where downtime is planned, notice will be provided where feasible.

9. Limitation of Liability

V21 Artspace is not liable for:

• user-to-user disputes
• losses caused by reliance on 3D representations
• indirect or consequential damages (e.g. lost sales or loss of profits)

Liability is limited to foreseeable losses and does not cover death, personal injury or cases where UK law prohibits exclusion.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will fall under the exclusive jurisdiction of the English courts.

1. Agreement

Use of V21 Artspace services constitutes acceptance of these Terms and Conditions. Clients are responsible for reading and understanding them before commissioning work.

2. Copyright

All 3D virtual tours, 3D models, 360 images, video, photography and related materials produced by V21 Artspace are licensed, not sold.

• The licence covers use for marketing the specified space.
• Licence duration is stated in the estimate.
• Additional usage, sublicensing or redistribution requires a separate agreement.
• Matterport Terms of Service apply to Matterport-based content.

3. Marketing Attribution

Unless agreed otherwise, clients must credit "V21 Artspace" wherever the work is displayed or published.

4. Additional Usage

Transferring assets to other agents, projects or commercial services requires an additional licence and fee. V21 Artspace may use produced materials for its own portfolio unless the client requests otherwise in advance.

5. Estimates

Quotes are based on the client's initial brief. Changes to scope, schedule or content may incur additional fees.

6. Payment Terms

• Invoices are due immediately upon delivery unless otherwise agreed.
• New clients may be asked to pay a deposit prior to production.
• Late payments incur a £25 processing fee plus 2% interest per month from 30 days after the invoice date.
• Deliverables are released only after payment is received in full.

7. Scheduling

Clients should provide several days' notice for bookings. We will accommodate urgent work where possible but cannot guarantee availability.

8. Cancellation and Rescheduling

• Less than 48 hours' notice: £100 minimum fee
• On-site cancellation: full appointment cost payable

9. Site Preparation

The space must be fully ready at the photographer's arrival. If the photographer must wait or return:

• Waiting time is billed at £100 per hour
• Additional visits incur a minimum £100 charge

10. On-site Services

Duration varies depending on space and complexity. Client delays outside our control are billed at £100 per hour.

11. Visual Accuracy

While we aim for faithful representation, we cannot guarantee absolute accuracy in:

• colour
• brightness
• scale
• shape reproduction

We accept no liability for decisions or losses resulting from perception differences.

12. Delivery and Archival

• Standard turnaround: approx. 5 working days
• 3D Virtual Tours are hosted on V21 Artspace servers or Matterport cloud
• One-year hosting licence included unless stated otherwise
• Annual hosting renewal: £50 per tour

13. Additional Fees

• Travel fees where applicable
• Hosting licence renewals (£50 annually)
• Additional edits, changes or delays caused by the client

14. Client Representation

The client must approve the interpretation of the brief at the outset. If unavailable, acceptance is assumed based on the photographer's judgement.

15. Indemnification

Clients indemnify V21 Artspace against claims arising from use of the delivered work.