Policy
Privacy Policy
Updated November 2025
V21 Artspace is committed to protecting your privacy and ensuring that your personal data is handled in a safe, transparent and lawful manner. This policy explains what information we collect, how we use it and your rights under UK GDPR and the Data Protection Act 2018.
This Privacy Policy applies to all visitors to our website, clients, partners, newsletter subscribers and anyone who communicates with us regarding our services, including 3D Virtual Exhibition Tours, CGI Virtual Galleries, Online Exhibitions, Digitisation, 3D Printing and Digital Consulting.
1. Who We Are
V21 Artspace
Email: info@v21artspace.com
Website: https://v21artspace.com
We operate from the United Kingdom and process data in accordance with UK GDPR and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following information:
a. Information you provide directly
- Name and contact details
- Email address and communication history
- Enquiry forms and project information
- Client contracting and billing information
- Any details provided for consulting, digitisation or project scoping
b. Information collected automatically
When you visit our website, we may collect:
- IP address
- Browser type and device type
- Pages visited and time spent on the site
- Referring websites
- Cookie preferences
This is used for analytics, website functionality and security.
c. Information from third party services
We may use:
- Google Analytics
- Meta Pixel (if active)
- Vimeo or YouTube embeds
- Matterport embeds
- Third party ticketing or email marketing software (for newsletters)
These services may collect anonymised usage data.
3. How We Use Your Information
We use your information:
- To respond to enquiries
- To deliver our services
- To manage client relationships and contracts
- To improve our website and digital platforms
- To provide technical support
- To send newsletters (only if you subscribe)
- To maintain secure server and database operations
- For internal business administration
We do not sell or rent data to third parties.
4. Legal Basis for Processing
We process personal data under the following legal bases:
Contract
To fulfil a service agreement or prepare project proposals.
Legitimate Interests
For internal administration, analytics, website functionality and security.
Consent
For newsletters and non essential cookies.
Legal Obligation
Where required by law or regulation.
5. Cookies
We use cookies for:
- Website performance
- Analytics
- Functional media embeds (Vimeo, YouTube, Matterport)
- Cookie consent preferences
You can manage or disable cookies through your browser settings.
6. Data Retention
We retain personal information only for as long as necessary to provide our services or comply with legal obligations.
Typical retention periods:
- Client project files: up to 7 years
- Enquiry emails: up to 24 months
- Newsletter subscribers: until you unsubscribe
- Analytics data: determined by Google Analytics settings
7. Sharing Your Information
We may share limited data with:
- Service providers such as hosting, email or analytics platforms
- Software providers used for project delivery
- Contractors working directly with us on a project
All third parties are required to comply with data protection regulations.
We do not sell personal data.
8. International Transfers
Some of our service providers (such as cloud hosting or analytics tools) may transfer data outside the United Kingdom. When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal protections.
9. Security
We take reasonable technical and organisational measures to protect personal data, including:
- Secure servers
- Encrypted connections (HTTPS)
- Limited access controls
- Regular security updates and monitoring
However, no method of transmission over the internet can be guaranteed to be completely secure.
10. Your Rights
Under UK GDPR you have the following rights:
- The right to access your data
- The right to request corrections
- The right to request deletion
- The right to restrict processing
- The right to data portability
- The right to object to certain processing
- The right to withdraw consent
To exercise any of these rights, contact us at:
info@v21artspace.com11. Children's Privacy
Our website and services are not intended for children under 13 and we do not knowingly collect data from children.
12. Links to Other Websites
Our website may contain links to external websites. We are not responsible for their privacy policies or content.
13. Changes to This Privacy Policy
We may update this policy from time to time. Any updates will appear on this page with a new revision date.