Privacy Policy

1. Who We Are

V21 Artspace
Email: info@v21artspace.com
Website: https://v21artspace.com

We operate from the United Kingdom and process data in accordance with UK GDPR and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following information:

a. Information you provide directly

• Name and contact details
• Email address and communication history
• Enquiry forms and project information
• Client contracting and billing information
• Any details provided for consulting, digitisation or project scoping

b. Information collected automatically

When you visit our website, we may collect:

• IP address
• Browser type and device type
• Pages visited and time spent on the site
• Referring websites
• Cookie preferences

This is used for analytics, website functionality and security.

c. Information from third party services

We may use:

• Google Analytics
• Meta Pixel (if active)
• Vimeo or YouTube embeds
• Matterport embeds
• Third party ticketing or email marketing software (for newsletters)

These services may collect anonymised usage data.

3. How We Use Your Information

We use your information:

• To respond to enquiries
• To deliver our services
• To manage client relationships and contracts
• To improve our website and digital platforms
• To provide technical support
• To send newsletters (only if you subscribe)
• To maintain secure server and database operations
• For internal business administration

We do not sell or rent data to third parties.

4. Legal Basis for Processing

We process personal data under the following legal bases:

5. Cookies

We use cookies for:

• Website performance
• Analytics
• Functional media embeds (Vimeo, YouTube, Matterport)
• Cookie consent preferences

You can manage or disable cookies through your browser settings.

6. Data Retention

We retain personal information only for as long as necessary to provide our services or comply with legal obligations.

Typical retention periods:

• Client project files: up to 7 years
• Enquiry emails: up to 24 months
• Newsletter subscribers: until you unsubscribe
• Analytics data: determined by Google Analytics settings

7. Sharing Your Information

We may share limited data with:

• Service providers such as hosting, email or analytics platforms
• Software providers used for project delivery
• Contractors working directly with us on a project

All third parties are required to comply with data protection regulations.

We do not sell personal data.

8. International Transfers

Some of our service providers (such as cloud hosting or analytics tools) may transfer data outside the United Kingdom. When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal protections.

9. Security

We take reasonable technical and organisational measures to protect personal data, including:

• Secure servers
• Encrypted connections (HTTPS)
• Limited access controls
• Regular security updates and monitoring

However, no method of transmission over the internet can be guaranteed to be completely secure.

11. Children's Privacy

Our website and services are not intended for children under 13 and we do not knowingly collect data from children.

12. Links to Other Websites

Our website may contain links to external websites. We are not responsible for their privacy policies or content.

13. Changes to This Privacy Policy

We may update this policy from time to time. Any updates will appear on this page with a new revision date.