Terms and Conditions

Last updated: September 2019.

V21, V21 Artspace & V21 Productions are the trading names of V21 Productions Ltd, a company registered in England and Wales. Registered number: 11124094. Registered office; 15 Wheeler Gate, Nottingham, NG1 2NA.



If the Client utilises any of the services of V21 Artspace, they are bound to the Terms and Conditions as outlined herein. It is the responsibility of the Client to assume that a Terms and Conditions exists, and that it should be read and understood prior to utilising V21 Artspace's services.


V21 Artspace retains all rights to delivered material including but not limited to 3D virtual tours, 3D models, 360 photos and video supplied to the Client. All delivered material produced for the Client is licensed, not sold, and may be used by the Client for all marketing purposes associated with space in accordance with the current UK copyright law, “Copyright, designs and patents act 1988”.

Delivered material including, 3D virtual tours, 3D models, 360 photos and video will be licensed for a length of time determined at the time the original estimate is given. A Client who orders 3D Virtual Tours, in addition to the V21 Artspace Terms and Conditions, is subject to the Matterport Terms of Service.

For further information on UK Copyright Law, please read the Copyright, Designs And Patents Act 1988 Here.

For further information on the Matterport Terms of Service, please review the Matterport TOS here.


Additional Usage

Subsequent usage of any deliverable V21 Artspace supplies, such as transferring the deliverable to another agent, trade, or service, requires a separate licensing agreement and an additional fee to be agreed upon.

V21 Artspace may use photos or video for its own promotional material at any time, unless otherwise agreed upon.



Any fees quoted by V21 Artspace are for the original job description as presented by the Client. Any subsequent changes, whether made orally or in writing, may result in additional charges. Estimates are made in good faith of the time and expenses the Company anticipates and any errors and omissions made may be charged at our discretion.


Unless otherwise agreed upon, the Client shall make full payment after the production, and upon receipt of the invoice. Grant of deliverable is conditioned upon receipt of payment in full. Payment may be made by bank transferFor new customers, we require a 25% deposit before work commences.

If payment terms are not negotiated, a £25 late processing fee will be charged for invoices not paid within 30 days. After 30 days, interest will be charged on past due balances at a rate of 2% a month, commencing from the service date. After 30 days, the £25 processing fee and interest will be charged monthly until the invoice has been paid in full.



Please contact us via telephone at +44 (0) 115 727 0745 or email at info@v21artspace.com to schedule your appointment. We will do our best to accommodate last-minute appointments but please try to give at least a few days notice.


Cancellation / Rescheduling

If cancellation or rescheduling is necessary for any production appointment, a minimum 48 hour notice must be provided, otherwise a £100 minimum charge will apply.

On site cancellations will incur the full cost of the appointment booked.


Area Preparation

It is essential that the area is prepared for the virtual tour photography, 3D scan, and/or filming appointment and ready upon the arrival of the V21 Artspace photographer.

The best rule of thumb to keep in mind in preparation for a 3D virtual tour/video shoot is that the camera can see anything and everything that a person walking around can see. Due to this immersive quality of a virtual tour, the client should be very careful to make sure the entire captured area is well presented.

If the area is not ready to be scanned/photographed when the V21 Artspace technician arrives , the technician may choose to wait until the area is ready, or come back at a different time/day. Waiting, if applicable, is charged at £100 per hour or portion thereof and added to the invoice. If the technician must come back to capture or complete a scheduled scan, a minimum charge of £100 will apply.


Onsite Services

Onsite services such as 3D scans, virtual tour photography and 360 videography can take anywhere between an hour to a full working day to complete (or more), depending on the size and complexity of the space and service chosen.

Please try to minimise the amount of people in the space during the appointment. Please do not book other appointments during the production session. Delays incurred on-site falling outside the scope of work required by any member of the V21 Artspace team will be billed to the Client at £100 per hour.


Visual Representation 

Whilst your V21 Artspace photographer will do their best to ensure your space is visually represented faithfully, we cannot guarantee correct representation of the visuals within the space, this includes image technicalities such as colour and brightness and shape reproduction. The company does not accept any liability for any losses that may have been incurred as a result of incorrect visual representation.


Delivery / Archival

360 images, 3D Virtual Tour scans and panoramic virtual tours (including Google Street/Business View) are typically available within 5 working days after the shoot. The images are edited and optimised for quality before delivery to our Clients. Images may be delivered via email (zip file, Google Drive, Dropbox) per special request.

3D Virtual Tour scans are hosted on V21 Artspace Matterport Cloud Server, and are licensed to the Client for 1 year starting on the delivery date unless otherwise agreed upon. This licence can be renewed annually at a cost of £20 at the discretion of V21 Artspace. (See ‘Hosting’ in ‘Additional Fees’ section).

Google Street View/Business View virtual tours are hosted on the Client’s Google My Business page. The Client has the option to upload and arrange the 360 panoramic photos themselves (upon online delivery from V21 Artspace), or hire V21 Artspace to upload and transfer the virtual tour to the Client at an additional fee to be agreed upon during pre-production.


Additional Fees

Travel - If a travel fee applies to your space, it will be discussed prior to the appointment date, and included in your estimate.

Hosting Licence - A £20 hosting license fee applies to each Virtual Space created. We will send a renewal reminder out 30 days prior to the renewal date. If the clients confirms to renew, an invoice will be generated.


Client Representation

The Client is responsible to be present at the beginning of the shoot to approve the V21 Artspace technician’s interpretation of the assignment. If the Client is not present, the technician’s interpretation shall be deemed acceptable.



The Client hereby indemnifies and holds the Company harmless against any and all liabilities, claims, and expenses, including legal fees, arising from the Client’s use of the Company's work.